Satisfaction guaranteed

We trust the quality of our products therefore we provide a satisfaction guarantee. This means if you are not satisfied with the quality and usability of our products, and you return them you can get back the whole price of the product*. If you are not satisfied with the product, please inform us thereon in the Contact menu point within 1 week from the purchase. We also take the state of our product into consideration as we undertake no liability and guarantee for the damages caused by user’s fault.

If the product is not damaged and contaminated (for example by tobacco and molasses burnt on it) to a great extent, cashback is possible. If the product is damaged, contaminated, return or repurchase can be refused. We do not undertake any liability for the faults and possible damages caused by the customer.

 

Buy Sahlar products as we receive no complaints for our products, particularly for our hookah ceramics.

* In countries it is completely handled by the assigned partner, who has the right to make decisions. Handling and transportation costs can be deducted from the price of the product, and the customer receives information on the extent of this. In the case of purchasing in the web shop, the above opportunity can be used within the time period provided by the law if the ceramics is not damaged, or if it was not considerably used within the above period.